We only offer 1 shipping option :

Our Standard Shipping option is 2 day shipping to ensure your plants arrive happy, This cost 50$.

UPS, upon request we can use other delivery services, however there will be an additional cost incurred.

Yes! Not only is it guaranteed but it also ships priority!!

This option means we will replace your package if it is lost in transit and the UPS tracking reflects this. This option does not include if you package is stolen off your porch or from your mailbox. We offer a signature delivery options as well so please let us know and we can add that to your order.

NO WE DO NOT SHIP INTERNATIONALLY !

Secret Selections Only provides Service in the USA.

No there is a limit on how many can be ordered at one time. This means we will not be able to combine multiple orders.

If you live in a bad area where people steal packages, we do offer a signature confirmation option. If your package is stolen there is no way for us to verify it since we can only go off of a UPS tracking number so we cannot replace it.

3 to 4 days on average. We will strive to be as fast as possible but please allow time for your order to be processed. (Holidays can cause delays)

To prevent orders from getting caught up on the weekend we only ship Monday – Thursday, if your order is not shipped on or by Thursday, you can expect that it will be shipped on the following Monday. We appreciate your understanding and patience on this matter.

You will be emailed a tracking number, It will come from Info@SecretSelections.io

This is extremely rare and in these cases, it usually reflects that one of the products is temporarily unavailable. Please reach out to us or check your email to see if we have already reached out to you. Rest assured that we will make sure the issue is resolved.

Please send a message to Support@rawgenetics.io and include your order number and mention secret selections in the title

Yes, you can get a refund if your order has not shipped yet.

We will always fix any problem 100%. In the event you were having issues contacting us through E-Mail. Please make sure that you have left a friendly comment on our most recent post on social media or join our discord server and requested additional help from a moderator.

Refunds can be made up to the point where they are shipped. Once they are shipped no refunds or exchanges will be accepted. No exceptions.

Unfortunately, it’s not possible to return these products.

Your order will show up and discreet packaging tightly wrapped to ensure the safety of your order

Yes! Please check out our discord community Discord.gg/rawgenetics or our many blog posts!

Don’t worry we will take care of you. Please take a photo and send it off to us at support@rawgenetics.io along with your order number and issue. We will get back to you ASAP. Sometimes issues arrive, and we always make sure to solve those problems. We ask that you demonstrate a little bit of patience when reaching out for assistance, we are happy to help.

We generally do replace slips if an issue has occurred Please email us at support@rawgenetics.io to see what we can do.